I complained to the company, stated my concerns and quoted the uk gambling commission, and outlined exactly HOW they were in violation by doing this. Now I understand the reasoning behind this, but I don't even have online banking on the card I deposited with. How is that at all reasonable? The final piece of info they requested was proof of ownership of payment method by sending a screenshot of online banking. This is the information they requested: proof of identity (reasonable, but why only when I request to withdraw?), a handwritten note of my username, and account number (is this even ID?), proof of address (slightly reasonable) except they ALSO want the full transaction history for the past three months. What a wonderful, ethical company with beautiful morals. They are suddenly asking for unreasonable amounts of identification when I asked to withdraw and I'm not even allowed to withdraw the deposit I played with. WilliamHill refusing to release my funds after hitting a sweet jackpot on slots.

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