Came back September 17th, and already booked our stay for February on September 18th!. Strip shuttle was great and convenient, just wish they would bring back the shuttle to Red Rock and Fremont Street. Lazy river was awesome, water temperature was great, not crowded, we were able to find chairs and larger inner tubes every time we went. First time we were not able to be pre-assigned a room and notified when it was ready, were told rooms were first come, first served, you need to come back later to check availability. My advice is, go to main lobby for everything, don't trust the concierge in the towers!.

I had to go to main lobby front desk the next day to report problem and it was taken care of within 2 hours. We reported our problem to them, took shuttle to strip and when we returned, it was apparent maintenance had not come. Had maintenance issue, asked at concierge desk in lobby of tower 5 if we could report it to them to be taken care of, or needed to go to main lobby, they assured us they could take care of it. This visit we requested a player, and we're informed they don't do that anymore. Hilton Tulum Riviera Maya All-Inclusive Resort.

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